Do I need to register with your practice?
No, you don’t need to register in advance.
Upon your arrival at 12 Pennant Mews reception, you will be requested to provide your contact details.
It is extremely important that your mobile number and email address are up to date as I might need to contact you for some follow up or results.
How long is each consultation appointment?
Each consultation appointment is scheduled for 30 minutes.
Will I need to pay for the consultation?
Yes, the consultation fees are payable to the doctor by yourself or your medical insurance. Any investigation requested will be paid by you or your insurance directly to the provider.
Do you accept private medical insurance?
Yes, I accept private medical insurance from all major insurance companies. However, you must contact your insurer prior to your consultation to obtain:
- An authorisation number, and/or
- A letter of guarantee
What if my insurance doesn't cover all the costs?
Please note that you are responsible for any fees not covered by your insurer. It's important to check with your insurance company beforehand to understand what portion of the consultation fee will be covered.
Which insurance companies do you work with?
I am recognized by all major insurance companies including, but not limited to:
- Aetna
- Allianz
- Aviva
- AXA International
- AXA Mansard
- BUPA International
- BUPA Latin America
- Cigna
- GeoBlue
- International SOS
- Healix
- Henner
- Preferred Health
- Vitality
What are the fees for self-pay patients?
For patients paying directly without insurance, consultation fees start from £180.
Is it a walk-in clinic?
No, you need to book an appointment prior to attend the clinic but same day appointments are easily obtained.
How can I book an appointment?
The easiest way to book an appointment is to contact me directly.
This can be done either
by email, odile.demesmay@cromwellhospital.com,
or by text message, 07 983 671 518,
Let me know your preferred date and time and I will contact you to confirm your appointment.
What are your opening hours?
I will welcome you from Monday to Friday, 8.30 AM to 7 PM.
Appointments outside those working hours, including on Saturdays morning, can be organised upon request.
Please kindly note the surgery is closed on Sundays and public holidays.
What service do you offer?
I provide a wide range of services including:
- Same day GP consultation : Family medicine, Children consultation, Women's health and lifestyle
- Paediatrics
- Interest in menopause
- Repeat medication
- Travel advice and vaccination
- Preventive medicine
- Health screening
- STD screening
- Completion of medical forms
- Easy access to investigations :
- Blood, urine, smear test.
- Radiology tests ( X-rays , CT scan, Ultrasons, MRI)
- ECG (Electro cardiogram), Cardiac stress test etc...
- Respiratory investigation
- Fast track referral to specialists within or outside the Cromwell hospital.
If I need a referral, can I choose the specialist you will refer me to?
Yes, if you have a specialist in mind, it will be my pleasure to refer you to them.
If you do not have a preference, based on my extensive network of colleagues, I can refer you to the consultant most specialised for your issue.
Do you do home visits?
No, I will only see patients at my practice situated within the Cromwell Hospital,
12 Pennant Mews, SW5 0TU
What should I do in an emergency?
If you suspect you might have a life-threatening emergency, call 999.
For all other medical issues you can contact me by email or text message. Alternatively, out of my working hours, please contact NHS 111 for advice.
Are you an NHS practice?
No, I am a private GP and have no access to your NHS records.
I am happy to liaise with your NHS GP but please keep in mind I can't bypass them to refer you to a NHS specialist.